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Your Questions, Answered.
We understand that managing your property can come with a lot of questions. Whether you’re a homeowner, trustee, or tenant, this section covers the most common things clients ask us about our services, pricing, and process.
We handle everything from routine maintenance and repairs to full property management and coordination with trusted service providers. Whether it’s electrical work, plumbing, cleaning, or garden care — we make sure it gets done properly.
Each package includes a set number of credits per month. You can use these credits for maintenance requests or service visits. If you need more, you can easily top up or upgrade at any time.
Our Economy Class is ideal for smaller properties or individuals who need regular but light maintenance.
First Class adds more credits and bonus features for extra flexibility.
Business Class is designed for HOAs, Body Corporates, and Trustees managing multiple units.
Yes, absolutely. You can upgrade or downgrade your plan at any time — we’ll simply adjust your billing and credits accordingly for the next cycle.
Once you’re signed up, you can log your requests via WhatsApp, email, or our online platform. We’ll confirm the details and assign the right technician to your property.
Unused credits can roll over for three months. After that, they reset — so we recommend using them regularly to keep your property in top condition.
Yes. Every contractor and technician we work with is screened, verified, and held to our service standards. Safety, reliability, and professionalism are non-negotiable.
All plans are billed monthly in advance, with clear statements and no hidden fees. You can pay via EFT, debit order, or your preferred online payment method.
We currently operate across Johannesburg and surrounding areas, with plans to expand into other regions soon.
For most non-emergency requests, we respond within 24 hours. Emergency issues like leaks or electrical faults receive immediate priority.
Yes, we do. Emergency maintenance such as burst pipes, electrical faults, or urgent repairs are prioritised. Depending on your plan, call-out fees may be covered or discounted — we’ll always confirm costs upfront before dispatching a technician.
Absolutely. Our platform and billing system are designed to support multiple properties under one profile. Whether you manage a single home, a few rental units, or an entire complex, we can consolidate your maintenance, reporting, and invoicing in one place for easy oversight.